Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item has been opened or used, it may not be eligible for a return. You must initiate the return process within 30 days of receiving your order to qualify for a return.
How to Initiate a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Some items are non-returnable, including but not limited to items marked as final sale or items that have been opened and used. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific items.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with nexwavegoods.com is satisfactory. Thank you for your understanding and cooperation.